Professional ‘Debt Collection Techniques’ for India’s thriving Debt Collection Call Centers ‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ has just launched a new
BigNews.Biz - Dec 18,2008 - New -Professional ‘Debt Collection Techniques’
for India’s thriving
Debt Collection Call Centers
17th Dec 2008: ‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ has just launched a new program on ‘Professional Debt Collection Techniques’ exclusively for India’s thriving Debt Collection Call Centers !
The program is timed as the U.S. financial crisis plunges Americans into debt, making Collections one of the fastest-growing sectors in Indian outsourcing. It is also one of the few sectors of outsourcing in India that is still aggressively hiring by benefitting from the Economic Crisis in the United States. US industry experts say low-cost Indian operations (lower salaries and technology than their American rivals) could influence the $18 billion dollar-a-year collections business in America, making it worthwhile to go after even the smallest of debts.
Collection Skills’ program on ‘Professional Debt Collection Techniques’ exclusively for the Call Center Professional, will now address this urgent need, equipping the Indian Call Center Professional with the latest skills, starting right from the basics in credit & cash flow management through the steps of an Effective Tele-collection call, covering Preparation (Physical, Mental, Voice, Tools & Client information), Control & Follow-up through Effective Questioning & Listening Skills, use of Open-ended Questions, Overcoming Objections & Handling Problematic/ Difficult Customers through actual Role-Plays (thus providing an opportunity to practice the new skills throughout the session); with emphasis on the compliance requirements under FDCPA, by avoiding debtor rights from being violated & adhering to the rules & ethical behavior for Collectors.
The program also includes methods to Track/Monitor & Measure Performances, Documentation Procedures for Systematic Follow-up; a series of methods and general tips for chasing money (by encouraging proactive methods!) & finally on how to deal & cope with the daily Stress & Pressures experienced by the collector.
At the end of the program participants would have learnt to develop a complete systematic collection program, gained confidence in collecting money by adhering & maintaining professionalism and have acquired several new ideas for immediate use, including taking back an Action Plan.
The program could be specifically tailor-made to suit the exact need of any call center.
The Program is also being timed when the US in a few days from now, will be on vacation, (a lean period for the call center industry) thus providing our Indian call centers an opportunity to utilize this lean time effectively by enhancing & building on the necessary skill sets of their Tele-callers, in readiness for the calling campaigns after the US vacation!
‘Collection Skills’ as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 7 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India & Middle East