After McCaskill & Area Veterans Advocacy, Salem VA Clinic to Expand Service ... Department of Veterans Affairs announced it will be expanding the hours of operation at the Salem Veterans Clinic to be open Monday through Friday...
BigNews.Biz - Dec 25,2016 - After McCaskill & Area Veterans Advocacy, Salem VA Clinic to Expand Service
SALEM, Mo. – Following advocacy from U.S. Senator Claire McCaskill and more than one-thousand rural veterans in Missouri, the Department of Veterans Affairs announced it will be expanding the hours of operation at the Salem Veterans Clinic to be open Monday through Friday. Formerly, the Clinic was open just two days each month, the only such facility in the state not regularly open five days a week.
“I’m pleased the VA listened to the needs of rural veterans and I look forward to continuing to work with them as they move forward with the expansion,” said McCaskill, the daughter of a World War II veteran and senior member of the Senate Armed Services Committee. “Our veterans deserve the highest quality of care regardless of where they live, and this expansion is a step towards achieving that goal.”
Representatives at the Poplar Bluff VA announced the Clinic hours will now be Monday through Friday, 8:00 a.m. to 4:30 p.m., for all business office and triage needs, with an onsite health care provider available on Thursdays and Fridays. As enrollment at the clinic increases to require additional provider hours, the medical center will evaluate expanding the days a provider will be on site.
Earlier this year, McCaskill called on the VA to address the concerns of citizens and veterans living near the Salem Veterans Clinic who want to see service expanded from three days per month to five days per week. McCaskill shared with the VA a petition, sponsored by the American Legion Post 99, that was signed by almost 6,000 constituents in Dent, Iron, Reynolds, Shannon and Texas counties, including more than 1,600 veterans.
McCaskill has been a longtime advocate for ensuring rural veterans receive the healthcare and services they deserve. Earlier this year, she worked to resolve unpaid claims of six Theodosia-area veterans through the Veterans Choice Program, which allows veterans who live more than 40 driving miles from or have other impediments to convenient access to a VA facility to receive care at a local health care provider.
McCaskill has led several efforts to increase accountability and quality of veterans services. Earlier this year, McCaskill released a report detailing shameful treatment of veterans of World War II who were exposed to mustard gas, leading to her introduction of the Arla Harrell Act.
Aiming to continue improvements to the quality of customer service at statewide VA facilities, McCaskill last year announced the expansion of her successful “secret-shopper” program to the southwest Missouri area. The Veterans’ Customer Satisfaction Program allows veterans to share timely, confidential feedback about their VA health care visits, and helps provide oversight and accountability for VA health care facilities. The survey is now active in five regions: St. Louis; Kansas City; Columbia; Poplar Bluff; Southwest Missouri (Fayetteville). Veterans seeking to participate in the Veterans’ Customer Satisfaction Program can visit McCaskill’s website, McCaskill.senate.gov/VCSP, and complete the confidential survey. Responses can be submitted after each health care visit.
Visit mccaskill.senate.gov/veterans to learn more about McCaskill’s fight for military veterans.